I e-mailed Icon today about the cheek pad in my helmet that is not staying in place.  They told me that I needed to take it back to the original place of purchase and have them replace the pad or exchange the helmet under warranty.  So it looks like I will be making another trip to Holland MI.

Icon’s response time was about two hours.  That is a very good response time.

I’ll keep you posted as to how this plays out.